Payment made, not updated

<p>I made a payment on my Edgars account on August 2. On August 8 I received a call from Edcon to say my account was in arrears. On August 9 I called the financial services and told them I had made a payment - the full amount that was due. They requested a bank statement or proof of payment, which I emailed. From August 9 until today August 16 I have received emails and SMS informing me that my account must be paied immediately and that it is in arrears. I have repeatedly called Customer Services over the past few days. I have been asked to send proof of payment again which I have duely done 3 times. Everytime I call I am told the problem is with my bank... I called the bank they say the payment went through and the problem is with Edcon. I received ANOTHER sms this morning to say my account must be immediately paid today. I cannot solve this problem - Edcon needs to trace the payment. I have had my account for many years - in access of 10 years - and I have never had this problem. I have paid via EFT for the past five years - all payments have been allocated to my account correctly. Why is this suddenly a problem now? I feel like I have been treated so badly - constantly hounded for payment - one which I have made. Such poor customer service to a loyal Educon customer. </p>