SB
Sibongile B
1 reviews | Active since Nov 2014
11 Oct 2015, 12:46
Payment info not updated at credit bureaus
I settled my Edgars account at Jet Diepsloot on the 1st of October 2015 but when i went to Edgars Fourways I was told that i still owed Edgars R1400 despite making a payment of the remaining amount at Jet the same day. I was told that there was nothing Edgars could do because my account was handed over to lawyers. <br> <br> I want Edcon as the company that received the money to issue me with a paid up letter and update my payment information with the relevant credit bureaus.
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Edgars's replyOfficial
12 Oct 2015, 12:47Hello BongiZAR,
Thank you for raising your concerns with us. Kindly be advised the payment has updated on the account. We have send a request for an ITC update to the accounts department. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Kindly be advised the payment has updated on the account. We have send a request for an ITC update to the accounts department. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply12 Oct 2015, 12:47
Official
Hello BongiZAR,
Thank you for raising your concerns with us. Kindly be advised the payment has updated on the account. We have send a request for an ITC update to the accounts department. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Kindly be advised the payment has updated on the account. We have send a request for an ITC update to the accounts department. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***