Payment done 3 weeks ago
<p>I've made arrangements to settle my balance outstanding. On the 18th of August I made full and final payment. I am disappointed that I have no acknowledgement of payment, no letter to state that my account was settled and still my credit record has not been updated. I do not understand why this is the case. I also have not revived any feedback from the emails I've sent to both your accounts and customer service teams. Please could I get some finalization. </p>
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Edgars's replyOfficial
19 Sept 2016, 12:35We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by Finrite the under writers . We have raised your concerns Finrite and was advised the delayed is caused by the incorrect incident date however you will be receiving feedback.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply19 Sept 2016, 12:35
Official
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by Finrite the under writers . We have raised your concerns Finrite and was advised the delayed is caused by the incorrect incident date however you will be receiving feedback.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
19 Sept 2016, 12:43We must apologise for the delayed response. Please disregard the above response sent in error.
Please be advised due to your account history you will need to contact the Attorney directly for further assistance regarding your balance.
We must apologise for the inconvenience caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply19 Sept 2016, 12:43
Official
We must apologise for the delayed response. Please disregard the above response sent in error.
Please be advised due to your account history you will need to contact the Attorney directly for further assistance regarding your balance.
We must apologise for the inconvenience caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,