rM
relebohile M
1 reviews | Active since Nov 2012
19 Mar 2015, 08:44
Payment allocated to closed account
i sent my mom to go pay my edgars at the beginning of the month with my id number and when she got there, she gave my id number and the payment was made. only to now find that the payment was allocated to a closed account. my closed ABC account!!!! i mean really now? Now my edgars account is in arrears and i am reflected as a bad payer or the credit Bureaus... Can someone please tell me how i get the payment transferred to the Correct edgars account!!! i am beyond irrtated by the negligence of your tellers!!!!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
20 Mar 2015, 10:40Hello RMothamaha,
Thank you for making contact with us .Please return to the store with your receipt and they will log a call with our help desk to have the amount reversed and paid into the existing account .
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us .Please return to the store with your receipt and they will log a call with our help desk to have the amount reversed and paid into the existing account .
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Best regards,
Edgars's reply20 Mar 2015, 10:40
Official
Hello RMothamaha,
Thank you for making contact with us .Please return to the store with your receipt and they will log a call with our help desk to have the amount reversed and paid into the existing account .
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us .Please return to the store with your receipt and they will log a call with our help desk to have the amount reversed and paid into the existing account .
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Best regards,