KM
Kirstie M
1 reviews | Active since Nov 2012
30 Jan 2017, 09:00
payment
<p>Firstly i do know that i was suppose to pay you guys on the 25th but only got paid today. One of your people called me telling me i need to make a payment today or tomorrow which i confirmed i was not able to she the said WHY cant i pay i then told her im working, she then told me i need to make a payment or send someone to pay it for me in a attitude. Honestly your call centre collection people suck they have no respect and think they can talk to you how they want to. I do know that all calls are recorded for quality purposes. Pull that call and you hear how she actually spoke to me . I want this dealt with . Her name Is Tasneem Neus</p>
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Edgars's replyOfficial
30 Jan 2017, 09:35We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultant was rude when they called you with regards to the payment arrangements as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Jan 2017, 09:35
Official
We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultant was rude when they called you with regards to the payment arrangements as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
30 Jan 2017, 09:36We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultant was rude when they called you with regards to the payment arrangements as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Jan 2017, 09:36
Official
We have escalated the complaint to the Collections management to address as our valued customer is not happy that the consultant was rude when they called you with regards to the payment arrangements as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,