PAYING TWICE FOR THE SAME ITEM

I bought a jacket, however their system couldn't print the slip, she says I must pay again in order to receive the slip I cant take the item , I tell her the payment went through she says I must go to the bank and come with the bank statement, I ask her who's going to pay 4 the statement as my bank will charge me, she says its not her faulty I ask who's fault then she call someone, eventually the guy explain the procedure which was totally different from what she told me, so they ask Tshepiso to redo the transaction she refuse to help me, I don't understand why is she still there if she refused 2 work, if a customer doesn't understand she must explain ,I paid for that Item twice, she is so rude I spend 45 minutes there 4 one Item eventually the other guy and the lady help me.<br> even thou I paid double for the same I tem, still waiting 4 Edgar's to call me to reversed the transaction