Paying interest because of incompetence!

Item: Edgars
Rating: 1
Author: Angela C

On opening an Edgar’s account I agreed to monthly installments to be debited from my bank. Only to receive a sms today stating amount has not been settled and naturally interest has been charged. I am sick and tired of paying extra because of POOR service! And I must now apparently go into a store to settle amount. Needless to say I have not received any kind of account to date.

Helpful (0)

Replies (2)

Edgars's replyOfficial

10 Apr 2018, 15:46

Thank you for making contact with us regarding your account.Please be advised that we are sending you monthly statements by MMS to ***.In order to set up a debit order please contact our accounts team on ***. Please note that payments can be made in store in the meantime. ***/GO

Kind regards

The Edgar's Customer Experience Team

Edgars's reply10 Apr 2018, 15:46

Official

Kind regards

The Edgar's Customer Experience Team

Angela C's updateReviewer Update

10 Apr 2018, 16:37

What a feeble and pathetic response! It is not my fault the account is not paid! I signed and agreed to a debit order and then assume that is what will be set up! Why would I get an invoice on MMS? I would select email definitely not MMS! This is an unacceptable response! Why should I pay interest on an account when the mess up is from YOUR side not mine!!

Angela C's update10 Apr 2018, 16:37

Reviewer Update