paying for what I don't know

Item: Edgars
Rating: 2
Author: Masemola M

2014 December I realised that Ota was billing R45 of Vodacom airtime that I knew nothing about via my edgars account they since said it will be fixed n il b payed back within 2 weeks but it has been 5weeks ant and they are still billing me. I need this fixed ASAP<br>

Helpful (0)

Replies (1)

Edgars's replyOfficial

12 Feb 2015, 10:07

Hello salomenkwe,

Thank you for raising your concerns with us. Please note we have referred this matter to the RMCS(third party) company to cancel the airtime subscription and reverse the amount back into your account. We apologise for the overall experience. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
***

Edgars's reply12 Feb 2015, 10:07

Official