TC
Tony C
1 reviews | Active since Dec 2014
30 Nov 2015, 07:04
Paying for benifits I know nothing about
Over the course of November I was contacted three time by the Edgars group about their \Edgars VIP Club"and on all three occasions stated that it was okay to activate these so called \""added benefits\"" on the condition that I receive an informational booklet / brochure on the benefits I'm to receive.<br> <br> Upon receiving my statement for the month I noticed an addition to my account for the VIP club benefits that I still had not received information on. <br> <br> I contacted them last week (starting - Monday 23rd November) to resolve the problem"
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Edgars's replyOfficial
30 Nov 2015, 16:47Hello tonyc24,
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the link to our exciting club VIP benefits have been emailed to you as promised. We have also referred this matter to the club manager to reprimand the staff member who called you, because keeping a promise to our customers is a priority.
Please note we have notified her of the request for the brochure. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the link to our exciting club VIP benefits have been emailed to you as promised. We have also referred this matter to the club manager to reprimand the staff member who called you, because keeping a promise to our customers is a priority.
Please note we have notified her of the request for the brochure. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply30 Nov 2015, 16:47
Official
Hello tonyc24,
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the link to our exciting club VIP benefits have been emailed to you as promised. We have also referred this matter to the club manager to reprimand the staff member who called you, because keeping a promise to our customers is a priority.
Please note we have notified her of the request for the brochure. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the link to our exciting club VIP benefits have been emailed to you as promised. We have also referred this matter to the club manager to reprimand the staff member who called you, because keeping a promise to our customers is a priority.
Please note we have notified her of the request for the brochure. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***