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yogeshnee N
1 reviews | Active since May 2015
17 Jun 2015, 11:18
paying for airtime subscription you dont receive
I have called their offices every month, this is totally ridiculous I am being billed for the airtime subscription every month but I do not receive the airtime, I want this airtime to be sent to me and I am not willing to wait, this is an every month story that I pay and dont receive, the last person that assisted me advised I will receive the airtime this month and to no surprise I received nothing but have been charged, ref numbers previously received 8/05 _ *** and then 12/05/2015 _ ***/GO, if need to be contacted call me on *** and ask for Yogeshnee.. ***
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Edgars's replyOfficial
18 Jun 2015, 15:21Hello yogeshnee,
Please be advised the airtime contract has been cancelled and your account has been credited with the respective amount which will reflect on your statement as per the next billing.
However we have requested for a full investigation to be done by RMCS (Retail Mobile Credit Specialists) to insure this will not happen again , you will be receiving direct feedback shortly.
Your reference number will remain the same ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised the airtime contract has been cancelled and your account has been credited with the respective amount which will reflect on your statement as per the next billing.
However we have requested for a full investigation to be done by RMCS (Retail Mobile Credit Specialists) to insure this will not happen again , you will be receiving direct feedback shortly.
Your reference number will remain the same ***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply18 Jun 2015, 15:21
Official
Hello yogeshnee,
Please be advised the airtime contract has been cancelled and your account has been credited with the respective amount which will reflect on your statement as per the next billing.
However we have requested for a full investigation to be done by RMCS (Retail Mobile Credit Specialists) to insure this will not happen again , you will be receiving direct feedback shortly.
Your reference number will remain the same ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised the airtime contract has been cancelled and your account has been credited with the respective amount which will reflect on your statement as per the next billing.
However we have requested for a full investigation to be done by RMCS (Retail Mobile Credit Specialists) to insure this will not happen again , you will be receiving direct feedback shortly.
Your reference number will remain the same ***/GO.
Kind regards,
Edcon customer experience team,
***