Paying for a service I do not want

<p>I went to Edgars East Rand Mall about 3-4 months ago to cancel a service that Edcon started billing me for that I did not know was activated.</p> <p> </p> <p>I did not once get a statment from Edcon stating that they are billing me or for this service, nor an explanation as to what this service is for. Feeling that it's only fair, I made a payment on the account to clear it and phoned the customer service lines from East Rand Mall Edgars (as the staff requested) to request a cancellation of the service that Edcon was busy charging me for. The lady on the other line promised me that it's cancelled and that I will no longer get harassed for these payments.</p> <p> </p> <p>Alas, another SMS came through on Thursday the 8th September requesting payment for me for this account.</p> <p>Very annoyed I spoke to Skhumbuzo (another consultant at the customer call centre) asking that they please cancel this as I previously requested and refund me (I paid this account in full).</p> <p> </p> <p>He said it will take 2-5 working days to be resolved. He was a very nice consultant and I do understand that he has procedures that he need to stick to. He did handle the situation very professionally, however my issue is still not resolved and I am getting very annoyed again.</p> <p> </p> <p>Please can someone get back to me as I am on the verge of going to the oumbudsman.</p> <p> </p> <p>I will not have my name trashed for something I tried sorting out using the correct channels, but due to incompetence, can not be solved. I really expected better service from a well known brand like this.</p> <p> </p> <p>I do hope to hear from you soon as I am applying to get a homeloan and my dreams are currently on pause due to this frustration...</p> <p> </p> <p>Best Regards,</p> <p> </p> <p>Kristin Etsebeth</p>