paying for a policy that I can't claim from!!!!

Dear Edgar's,<br> <br> Many years ago I signed up for your home fix insurance which I pay every single month and every time it come to claiming I get the run around! Well I need to claim again as I need an electrician... Unfortunately try it to find the number to claim from on the Internet is no existent so I decided to go into your Pmb midlands branch to seek assistance. I was assisted by an amazing consultant by the name of Sipho and after him getting he run around for 45 minutes from his customer care and holland insurance I finally got my claim logged, but wait.... Even after Sipho confirmed that I am indeed paying my monthly premium I was called by Venisha from Hollard this morning and told that my claim has been rejected by JET due to me not having a policy!!!!! I explained I am not with jet and that I had claimed successfully 3 times before to which she would hear none of it. <br> <br> You can't take people's money and then have no way for them to claim!!!! That constitutes *****!!!! And thievery!!! I would like someone to contact me with my policy number and the right number where I can class m from. This is really poor poor service!!!