Paying account using card number instead of account number

Edgars has been a nightmare for me since the closure of edgars store in Pretoria CBD in made a full settlement amount on the 28/09/2020 using my Absa App and have sent all the proof of payment to edgars enquiries as well as collections instead Edgars keeps on sending me to different debt collectors I have also asked Scorpion to intervene but hasn’t been resolved to date.