1 reviews | Active since Jul 2011
Pay full price, only refund 50% - *******!
16/05: Parents purchased Kelso jacket at R699 amongst items totally over R3000 and pay cash! Cashier smiles!<br> 03/06: Father presents it to me, I inform him, I have similar jacket. Father says return but no POP<br> 04/06: Call canal walk - no answer<br> 09/06: Call canal walk - no answer<br> 09/06: Call customer care - told return in store, store will trace on system<br> 10/06: Call canal walk - xplain situation, told to return, ask to take to closest store, told all stores can return item<br> 11/06: go to bellville store - cant take in item, unable to access canal walk system<br> 15/06: go to canal walk store - Khululwa with a filthy attitude refuses to take in item due to recent in store sale. Marwaan (manager) says call customer care to get auth number and will then refund<br> 17/06: Call customer care - Dumisile - store must accept and refund
Our attempt to contact you at 09:54 AM was unsuccessful.
Kindly note our refund and exchange policy is part of the service we render to our customers. And if an item was on promotion, and upon return it will be credited according to the system piece. We have also referred this query to the store manager to address.
We apologise for the overall experience.
Your reference number is:***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:54 AM was unsuccessful.
Kindly note our refund and exchange policy is part of the service we render to our customers. And if an item was on promotion, and upon return it will be credited according to the system piece. We have also referred this query to the store manager to address.
We apologise for the overall experience.
Your reference number is:***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***