TT
Teresa T
1 reviews | Active since Mar 2015
06 Mar 2015, 12:38
Pay alot for good quality not realy helping
i bought my son a pair of Hi-Tec shoes almost R700 on the 29th November 2014. in the middle of February 2015 it perished. i took it back they say no cannot replace it is older than a month and 3months is almost over. why do one go buy from edgars??? to get good quality. well if good quality only last 2 months i defnitley won't go buy there again. i pay alot of money but they refuse to exchange as per their policies...
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Edgars's replyOfficial
07 Mar 2015, 17:47Hello gogaGP,
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is a branded item then the processes requires for the item to be taken for quality assessment. The buyer will also review this query and revert with feedback.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is a branded item then the processes requires for the item to be taken for quality assessment. The buyer will also review this query and revert with feedback.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply07 Mar 2015, 17:47
Official
Hello gogaGP,
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is a branded item then the processes requires for the item to be taken for quality assessment. The buyer will also review this query and revert with feedback.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is a branded item then the processes requires for the item to be taken for quality assessment. The buyer will also review this query and revert with feedback.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***