Pathetic Service with UNFAIR charges that I did NOT agree to!!!!!

I was advised of a service fee of R30 that will be charged to my account ONLY WHEN I HAVE A BALANCE. I specifically asked whether this will apply when my account is on R0-I WAS TOLD this charge only applies when I have a balance.

I settled my account only to be charged R30 while my account is on R0. I called in January 2020 and was advised that they will remove the charge. Feb 2020 I was charged another R30 and my account is on R60. I called again and spoke to a supervisor who advised that they will rectify this problem and that I shouldn't worry.

Guess what I called in March. The supervisor told me that they are sorry and that they will fix this problem. I can rest assured. NOW IT"S APRIL and the charges are still sitting on R60. I called *** and spoke to Nkosi Sikile who asked me to hold and ended the call on me. Then I called again and spoke to Suhail that really ticked me off even further as he did not want to listen to me... Instead he kept telling me that the charges on my account is a service charge to keep my account open. The more I tried to speak the more he kept talking. Then called me rude...He transferred me to their Head office, where they answered my call only to put me on hold and then end the call. I attempted to call *** four additional times and all ending with a person answering the call and then placing me on hold till the call ends. I called back to the *** number again and spoke to Leticia. I asked to speak to a supervisor and was first given the same response that the account is charged a service fee even when there is no balance on the account. THIS IS NOT WHAT I AGREED TO!!!!!! YOU CANNOT CHARGE ME R30 every month for just having a piece of plastic in my wallet that I don't use. I WANT THIS ACCOUNT CLOSED. RUDE UNHELPFUL PEOPLE THAT PUSH ME OVER MY LIMITS!!!!!