Pathetic Service to Close Account

#Edgars - I have been trying to close my #Edgars account for over a month. I contacted them on the 29 March, only to be told that due to a credit balance, the process will take 14 working days. I have called 5 times since the 29 Mar because I am continuously requested to send my details, of which I have responded to every single time, only to be told yet again, on the 29th April that they are still waiting for my documents. It has taken me a month of emails and calls and still no refund, still account has not been closed!!!! There is no manager to whom you can escalate, there is no line of sight when this account can be closed, no acknowledgment of receipt of my personal details, absolutely no service in this regard. This is just ridiculous #Edgars