1 reviews | Active since Sept 2009
PATHETIC SERVICE RECEIVED TWO DAYS IN A ROW!!!!!!
I visited Edgars Tygervalley on the 8th June 2015 to purchase items for my husband Denzil J Carnow. Firstly there was no employees to assist on the floor in your men's formal wear department . Then as I take the corner I see all 5 male employees laying over a desk accompanied by a female employee Jessica Jason. I stand and wait right in front of them for nearly 2 whole minutes and no one bothers to acknowledge that i am even there and i have to stand and watch how Jessica Jason his performing shoulder massages on the male employees. Repulsive would not even describe the situation. Eventually one of the male attend to me while Jessica rolls hers eyes at me and the others continue with their massages in full view of customers. To my regret I had to return today 9/06/2015 to exchange goods and your store decides to ope up at 9.15 with no apology and then as usual there where no staff members on duty at all!!The same gentlemen who actually assisted me yesterday along with Faraaris from \Brands "approaches me . when I asked where are the staff"
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note we will refer this matter to the store manager as it could have been handled in a different light. The store manager will investigate and address the staff on the poor service they rendered to you. Concrete feedback will be given to you shortly.
We apologise for the unpleasant service received, but we assure you measures will be taken to avoid the re-occurrence of this nature,
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note we will refer this matter to the store manager as it could have been handled in a different light. The store manager will investigate and address the staff on the poor service they rendered to you. Concrete feedback will be given to you shortly.
We apologise for the unpleasant service received, but we assure you measures will be taken to avoid the re-occurrence of this nature,
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***