Pathetic service received from customer services and accounts staff at Edgars

My wife made a EFT payment towards my Edgars account and Edgars have been unable to allocate it for two months. I have submitted POP and Bank Statements on a number of occasions but received no joy.

Accounts team don't take ownership of queries. Client has to keep calling in and speaking to different staff. This is highly frustrating. The only staff that keep following up are the ones that are chasing payment. Edgars is good at harassing clients for payment but turn a blind eye towards payments that need to be traced and allocated.