Pathetic service received

I visited Edgars in Northgate on 8 December 2015 at 9.45 to request a statement. There was no-one at the service desk, I waited 15 minutes and then requested one of the store workers to call someone. I waited another 10 minutes and asked someone else to call a clerk. I also complained with one of the managers. Someone arrived then and this consultant (Anna) said she will phone someone for the statement. This took another 20 minutes and Anna then said that a statement will be sent to the store's email address and they will then print it. Yet another 45 minutes later, the manager said that I can only get the statement 2 days later. Firstly my complaint is that Edgars should man their customer service stations and one shouldn't wait more than an hour to be served. Secondly, the staff should know the statement procedure and not promise things that they can't deliver. Please note that I lost money in the process because of my two tutoring appointments I needed to cancel (I am self employed an time for me is money). This was a 600 loss (@ R300 an hour), which is unacceptable. Please investigate as your service is pathetic and you cost customers money. Regards. Neels