Pathetic service!!!! Never shopping online again

<p>I purchased online on the 25th November using my Cheque card, biggest mistake ever!!!!!</p> <p>My order was delivered on the 28th November and the box was covered in fatty stains (fast n furious was the courier).</p> <p> </p> <p>I then returned 3 items in store, Tygervalley Cape Town. The cashier was unsure as to how to process it and had to call her team lead. She then processed the credit saying that she cannot refund cash as it was an online order and head office will refund within 3 - 5 working days. I wasn't too pleased as it is my cheque card so why not refund at the till? Mr Price does that why can Edgars not?</p> <p> </p> <p>Anyway a week passed and no refund was received, I then called the customer service line who told me that they have not received a refund request and will escalate to the online department. Piemell assured me that I will receive a response by COB.</p> <p>The elusive online department NEVER got back to me!</p> <p> </p> <p>The store then called me and asked that I come back in store to collect my money because Head Office was experiencing some technical difficulty - I then agreed to come in store but explicitly said I will not stand in any lines.</p> <p>The store assistant then called back within 5 mins saying that instead of me coming to the store they will do an EFT.</p> <p> </p> <p>30 minutes later I get a mail that the refund was done but it was a CASH DEPOSIT!!!!!!! I NEVER agreed to a cash deposit I was charged R60 for that deposit! I mailed the store expressing my displeasure on the 23rd December and I am yet to receive a response from Bonita.</p> <p> </p> <p>I refuse to incur those charges for Edgars' incompetence.</p> <p> </p> <p>Can a Manager please contact me to help me resolve this issue?</p> <p> </p> <p>And please don't respond with a reference number, I have one Reference number: ********** 257/GO</p> <p> </p> <p>Regards<br />Lauriaane</p> <p> </p>