1 reviews | Active since Jan 2012
Pathetic service i have ever seen !!!!!!
I find it very disturbing receiving such a pathetic customer service from Edgars in Newtown Junction .i bought a New phone from Edgar's in November 2015 and hardly 3 months the battery is not charging and the charging pod is giving me endless problems , when I called this morning I spoke to Betty she said the warranty doesn't allow for a battery change I need to buy myself a NEW BATTRY ..imagine hardly 3 months and for the record when I bought that Samsung J2 phone I was not notified about that .. I was told that the warranty covers everything for a period of 12 months .. now is very ironic that hardly 3 months I must fix my charging pod and buy myself a battery this service is pathetic and very unfair but seriously since I was not told about this I'm definitely going to further this up if it doesn't get resolved ASAP YOU CANNOT BUY A NEW PHONE AND HARDLY 3 MONTHS IT GIVES YOU THE BATTRY ISSUE THE NEXT THING IM TOLD THAT I MUST BUY A NEW 1
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred
Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In regards to water damage and batter the warranty in null and void.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing your service experience with us.
Firstly we would like to apologise for any frustrations occurred
Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In regards to water damage and batter the warranty in null and void.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***