KM
Kogielah M
1 reviews | Active since Apr 2010
05 Aug 2015, 16:33
Pathetic service from helpless ill mannered staff
I enjoy shopping at Edgars but I normally go to Eastgate or Greenstone as these stores are the closest to home, however I was in Lenasia & needed to get a gift for my niece. I went to the mall & purchased a perfume. Everything was fine but when I gifted my niece she showed me 2 other bottles of the exact same perfume. I later told her not to worry I will change it for something else. I actually took her with me the following week all the way from my home to the same mall that I bought it from only to be told \we cant change it "The only thing that was wrong is that when I was holding the packet it tore abit"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
07 Aug 2015, 09:35Hello KoMaharaj,
Our attempt to contact you at 09:15 AM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised the seal wrap needs to be intact because the perfume needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:15 AM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised the seal wrap needs to be intact because the perfume needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply07 Aug 2015, 09:35
Official
Hello KoMaharaj,
Our attempt to contact you at 09:15 AM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised the seal wrap needs to be intact because the perfume needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:15 AM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised the seal wrap needs to be intact because the perfume needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***