Pathetic service from EDGERS

I have bought a shoe from edgers online store on the 02/03/2020 and received order number ***, ever since I have not received any feedback from edgers what so ever. I did a follow up on the 05/02/2020 and spoken to Bokang, who advised that my purchase was still with TAT (turnaround time) and I should give it 5 working days. I called again on the on the 09/02/2020 to follow up and I had spoken with a lady who gave me reference number *** and advised that my query would be escalated and she advised they could see that I had ordered but they don’t know how far was my order. she and her Team leader would follow up, until today no feedback received from her or her Team leader .I have called again yesterday and spoken to Bokang who advised he could see that my query had been escalated and I should check today, I have reiterated to Bokang how frustrated I’m and he promised that my query will be sorted by today. I have advised Bokang that should I not received any feedback by today I will be complaining on hellopeter. I have called on *** to follow up but calls are being answered but no one is on the other side it’s like a dead call. I would like to get my money back because EDGERS does not take customer service serious. After 5/6 attempts to speak to online shopping consultant I finally got through to Steve Ramasanabo and he advised that they waiting for the courier company to confirmed if the package has been dispatched. This is really Pathetic coming from Edgers No wonder Edcon is shutting down cause of such kind on service.