Pathetic service from Edgars, westgate mall

I bought a Nokia Cell phone from Edgars Westgate mall Mitchells plain Cape Town. The cell phone consultant recommended a particular cell phone as aI was concerned that the one I bought before froze constantly. When I went home with and swiched on the phone, it froze when I tried to use facebook. The very next day I took the phone back to the shop but they gave me a very bad attitude. I sugested they replace the phone or even upgrade to another one so I can pay the difference, but the manager and the cell phone consultant (Lameez) just said no. To my knowledge, all purchased cell phone can be returned within 7 days if faulty. Lameez and her collegues were more busy looking for jobs on the computer because they said the shop if closing in a months time.<br> I would like the manager in charge of that shop to contact me personally and tell me what is going to happen as I left the phone there with them.<br>