NE
Nabeela E
1 reviews | Active since Apr 2019
27 Apr 2019, 21:18
Pathetic service from Edgar's - *****
Hi my name is Nabeela Essak , I am currently experiencing pathetic service from Edgar's in resolving a dispute over my Edgar's Account , which on the day of my opening this account , purchases has been incorrectly charged to my account which I have disputed with Edgar's in February , they subsequently froze my account yet I am still expected to pay my monthly installment even though the value of the purchases which I did not make comes to over R2000 , I have received pathetic service and no progress has been made on this matter , a simple pulling of the footage from the store in question which they claim I purchased from should prove me right so why is it taking so long to resolve
We are currently approaching May with zero feedback , I have been very patient as I have visited the stores multiple times
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Replies (3)0
Replies (3)
Edgars's replyOfficial
28 Apr 2019, 11:42 Thank you for taking the time in addressing your account concerns with us. Kindly be advised be we have referred your query to our ***** and dispute department for assistance.
We would like to apologize for the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
We would like to apologize for the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Edgars's reply28 Apr 2019, 11:42
Official
Thank you for taking the time in addressing your account concerns with us. Kindly be advised be we have referred your query to our ***** and dispute department for assistance.
We would like to apologize for the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
We would like to apologize for the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
NE
Nabeela E's updateReviewer Update
28 Apr 2019, 14:01Hi , thank you however this has been going on since February , this matter has become absolutely urgent and has also already been reported to the ***** department who seem to be incapable of solving what seems to be a simple issue to handle
This service is very disappointing especially as this is my first experience having an account with the Edcon group and I will definitely take my business elsewhere if this is the way they handle they issues.
The purchases in question where all done by the same cashier , so I suspect this to be a case of ***** as the same cashier in particular has been involved for purchases in question
NE
Nabeela E's update28 Apr 2019, 14:01
Reviewer Update
Hi , thank you however this has been going on since February , this matter has become absolutely urgent and has also already been reported to the ***** department who seem to be incapable of solving what seems to be a simple issue to handle
This service is very disappointing especially as this is my first experience having an account with the Edcon group and I will definitely take my business elsewhere if this is the way they handle they issues.
The purchases in question where all done by the same cashier , so I suspect this to be a case of ***** as the same cashier in particular has been involved for purchases in question
NE
Nabeela E's updateReviewer Update
08 May 2019, 18:52Status update :
Edgar's has still made no progress on this matter , I went into the gateway branch yet again for Answers and I was asked to complete the same form again , it has been months and this matter doesn't appear to be anywhere near being resolved , it appears I have to escalate this matter further or open up a case of ***** in order to get any sort of resolution on this , as Edgar's seems to be happy to take my instalments but not resolve my query
Pathetic service , I will make sure to report this matter on every social media platform and every paper I possible can .
NE
Nabeela E's update08 May 2019, 18:52
Reviewer Update
Status update :
Edgar's has still made no progress on this matter , I went into the gateway branch yet again for Answers and I was asked to complete the same form again , it has been months and this matter doesn't appear to be anywhere near being resolved , it appears I have to escalate this matter further or open up a case of ***** in order to get any sort of resolution on this , as Edgar's seems to be happy to take my instalments but not resolve my query
Pathetic service , I will make sure to report this matter on every social media platform and every paper I possible can .