Pathetic service from Edgar's

Payment of R400 was made to Edgar's Pavillion on the 8th October 2020, payment not reflecting on Edgar's account but off my bank statement, it's been so difficult to contact Edgar's all there contact details on the net does not work, I had to go into the store where the customer service person didnt know what she was doing all they want to do is give u an email address n contact number that does not work, i had sent emails to the respect department for the query two weeks went by no reply, I asked for the store manager but they sent a guy by the name Wayne who has been so inefficient and blames RCS as they took over Edgar's keeps saying someome will call also u requested for the manager of the store Charmaine who never did its over a month now and her cell number always go to voicemail. I also ended up with another client Edgar's card after visited Edgar's Pavillion not sure how payments are going missing in that store be careful.