Pathetic Service from Edgars customer Care

Good Day To whom it may concern I trust you are well and keeping safe. I had to drop an email after visiting the store and maybe over 7 failed calls. Big concern is no one in the store is equipped , nor are the agents who are servicing this number telephonically equipped to assist. Number dialed ***; Scenario My account is paid up and in a credit note. I am desperately trying to convert this to an interest free account as it was a very old account when I was a student and is high interest bearing. Can this be done. If not Please can I request these funds be refunded to be ASAP and this account closed with immediate effect. I am desperately trying to get some assistance and it seems no one from edgars Staff can assist. Poor service and quality of work. Look forward to hearing from someone who can ASSIST

Kind Regards ***