PATHETIC SERVICE FROM EDGARS

This is the second time I have to write a bad review about my Edgars Online shopping experience....seems like I am dealing with completely *********** people or otherwise they just do not give a damn....I ordered almost R3000 worth of goods online, order was cancelled by the system, I was NOT notified, I never received the goods and the money has been deducted from my account....and now, almost a month later it STILL has not been corrected!!!! I have phoned the customer care line 5 times already and everytime I get the same answer....it will be done that day, but it NEVER happens!! I wrote a previous bad review and was promised that someone would phone me and the problem would be resolved.....well that was LAST week and here we are...NOTHING HAS BEEN DONE!!!!! I feel like closing my account with Edgars (that I have had for YEARS) because of shocking pathetic service!!!!