Pathetic Service from Edgars

I have cancelled my Edgars cub services August 2021, all my statements thereafter show no club fees being charged. Now in January the club fees are back and I have not signed up for this. I tried calling but there call volumes are too high, so after quite a long wait I dropped the call and emailed instead, I sent emails back and forth trying to resolve this issue but the Edgars representative (Komesan Pillay) still insists that I need to send proof of cancellation of the Edgars club. I sent 7 months statements and only 2 show the Edgars club fees being charged. The statement in July 2021 and now in January 2022, in between there was no fees because I cancelled the service. Now the representative wants me to provide proof of my cancellation, which I don't have because it was done telephonically. Because of this experience I no longer wish to support the Edgars group, pathetic service from the service agent. I am now seeking an higher authority within the Edgars group to discuss this issue. Something simple has become a struggle. What gives Edgars the right to add extra charges on my account if I did not authorise it, my account had a credit balance for months but now in January I am owing money... are you guys doing so bad that you have to resolve to something like this? Add extra charges and insist on proof of cancellation although the proof is within the statements.