PATHETIC service from Edgars

I settled my account last year September(2020) I went into the store and they said that the account is settled and have a zero balance.

March 2021, I bought shoes, after discount it was R99. April 2021 when I went to settle the account, the settlement was R1200,I then asked them why the amount was so high. They couldn't help me there,so they proceeded to call head office,after 2.5 hours on the phone with them, they said it looks like there MIGHT be a funeral policy on the account,but they cannot tell me with what company it is,what the amount is per month or what does it cover.

Every month there is an amount that is going against my account that I have not authorized,and after MANY calls where absolutely no one can assist me, and keep referring me to someone else,that cannot help me either, I still do not have an answer.

Now they are calling me about three times a day,threatening me that my account is going to be handed over,but absolutely no one can give me an indication of where I have Authorized it,or what the precise details are!

This is really pathetic service from edgars!