Pathetic service from Edgars
Sop Edgars decided to add encryption to their Account statement but did not make a provision for their Non-South African customers. I cannot open my statements and for that I will not pay my account. I have been in touch with them and each time I get told the statement should open without encryption which never happens. I don't have to waste so much time just to view a statement. Your customers service is beyond useless, no one wants to take responsibility and your changes clearly are not well thought. Fix your systems..
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Edgars's replyOfficial
24 Feb 2019, 11:23 As per out telephonic conversation. We would like to apologize for the frustration and inconveniences caused. Kindly be advice we referred your query to our account department for assistance and feedback will be provided to you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Edgars's reply24 Feb 2019, 11:23
Official
As per out telephonic conversation. We would like to apologize for the frustration and inconveniences caused. Kindly be advice we referred your query to our account department for assistance and feedback will be provided to you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
's updateReviewer Update
10 Apr 2019, 08:45After 2 months of horrible conversations with Edgars, I have decided to file a dispute with the NCC. I have also cancelled my Club membership and will be paying off and closing my account in the next 2 months. I will not spend any cent with *******..
's update10 Apr 2019, 08:45
Reviewer Update
After 2 months of horrible conversations with Edgars, I have decided to file a dispute with the NCC. I have also cancelled my Club membership and will be paying off and closing my account in the next 2 months. I will not spend any cent with *******..