Pathetic service from Edgars
<p>After paying up and closing my account two years ago, it appeared that somehow the credit bureau was not informed and i am late on payments by 2 months. After calling customer care they confirmed that my account was closed 2 years ago and they will email me proof within 48 hours- this was two weeks ago.</p> <p>I called again and the gentleman again confirm that my account was closed and my matter was apparently escalated to the supervisor.</p> <p>I am STILL awaiting a letter confirming that my account is closed</p> <p>I am extremely unhappy about the service </p> <p>All i am requesting is a letter proving that my account is closed!!!</p> <p> </p>
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative experience the outstanding letter and ITC profile update.
Please be advised your query is referred to the stores management team to resolve. Feedback confirming resolution will be communicated within the 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative experience the outstanding letter and ITC profile update.
Please be advised your query is referred to the stores management team to resolve. Feedback confirming resolution will be communicated within the 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
More than 48 hours later and still no response?
If I do not receive my letter today i will escalate this matter!!
More than 48 hours later and still no response?
If I do not receive my letter today i will escalate this matter!!
Is anybody going to address my issue?
Really disgusted by how customers are treated by your store
Is anybody going to address my issue?
Really disgusted by how customers are treated by your store