Pathetic service from Edgars

<p>My mother, Mrs MP Krige, has an account with Edgars for many years. (account no ********** ********** 82594) She always pays her account. During 2015, she started getting her account via sms which was not readable as she has an old phone. She requested the account to be mailed but Edgars did not respond. She queried the account and they provided her with a statement. Edgars ********ly charged her for the VIP memebership. She told them she NEVER joined. They told her that they will investigate. In the meantime, they are adding the VIP charges to her account . Edgars has been charging my mother R60pm from March 2016 - Oct 2016 amounting to R1 200 and they refuse to refund her. Every time she enquires, the answer is "it is under investigation". How long does it take Edgars to sort out their mistake? This is ridiculous! She has been a good account holder for more than 20 years and now they are *****ing from her. If this is the way Edgars are treating their customers, I want the world to know</p>