Pathetic service

The service is pathetic. I visited family in middleburg in sept i went to the edgars store to CLOSE my account. I paid the settlement as given by the cashier Sibongile, i asked if the account is closed she said YES.. to my surprise in Oct i received a call from the accounts department threatening me with lawyers. I asked how to go about they said i must return to the store, which is an 4hr drive from where i live. Nether the less i went back. In store they could not even help me at all and then the cashier lies.. first said that it was not her that served me that other cashiers are using her logins and when the manager queries she says no she did give me.. the manager said she will email the relevant information and send it to me.. quess what.. another month had passed and i am still threatened by lawyers.. this company is taking advantage of people paying their credits to cover for those who does not.. such ******* its a disgrace to have companies like this operating not to even mention the lack of service and management