Pathetic service Edgars Waterfront Bloemfontein

On Thursday o went to Edgars Waterfront Bloemfontein for Buy 1 Ge 1 promotion. When I was supposed to pay for my purchase, I got only R200 discount instead of at least R500. When I queried the transaction, I was told I have to pay items 1 by 1 to qualify for the discount. I had 12 units meaning I was supposed to swipe my bank 6 times. I tried to explain to the person that was assisting me but she said there’s nothing she can do. She called another for assistance and that lady said she’s busy with another customer. I then asked the cashier to call the manager and she said even if she can call the manager, there’s nothing the manager can do. I took my time to calculate the items manually and discounting the cheapest one because that how the system works, give you the cheapest one for free. But still that cashier said there’s nothing the manager can do. Retails is still to suffer if this is the kind of staff members they employ. I was also surprised with the old lady that has been working there for sometime when she said there’s nothing they can do. You know sometimes us customers believes that staff with experience might know better and assist this young ones, but it was just the same with Edgars Waterfront Bloemfontein downstairs staff members. The service in that store is getting worse day by day and they took experienced staff to manage their entrances. Please do something with attitude of your staff members. I left this items there at the paying point because the was no way I was going to swipe my bank card 6 times.