1 reviews | Active since Mar 2012
PATHETIC SERVICE: EDGARS AND MANGO REFUNDS
<p>STILL WAITING FOR FEEDBACK ON DOUBLE CHARGED TICKET BOUGHT JULY 2016 ON MY EDGARS CARD. EVERYTIME I PHONE THERE IS A DIFFERENT EXCUSE. RUSHANA CASSIEM FROM TRAVELDESK BOOKED THE TICKET. I NEVER GOT ANY RESPONSE OUT OF HER. CHANTEL MCLEAN FROM THE REFUNDS DEP. IS ON MATERNITY LEAVE AND I AM NOT HEARING ANYTHING FROM ANYONE. NOW MY NAME IS GETTING BAD. BECAUSE OF THE PATHETIC SERVICE YOU GIVE!!!!!!!! HOW CAN YOU DOUBLE CHARGE FOR A RETURN TICKET, DEDUCT THE MONEY???? YOU CANT FIND ME ON THE SYSTEM BUT YOU TOOK MONEY FROM ME!!!! HOW DOES THAT WORK??? <br /> NO HELP FROM EDGARS ASWELL WHOM I PHONED TO BOOK THE TICKET. USED MY EDGARS AND EDGARS CLUB CARD. THEY MUST BE JUST AS PATHETIC THEN. <br /> NO SUCH THING AS CUSTOMER SERVICE !!? </p>
Thank you once again for making contact with us regarding the flight ticket that was billed twice on your account on the 20/7/16.Our attempts to contact you has been unsuccessful. Kindly contact us on ***5 with the below reference as we need clarity as to which Airline was used as this will assist us in resolving this matter .Please accept our sincere apologies for the inconvenience caused .
Reference Number: ***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you once again for making contact with us regarding the flight ticket that was billed twice on your account on the 20/7/16.Our attempts to contact you has been unsuccessful. Kindly contact us on ***5 with the below reference as we need clarity as to which Airline was used as this will assist us in resolving this matter .Please accept our sincere apologies for the inconvenience caused .
Reference Number: ***/GO
Kind regards
The Edgar's Customer Experience Team
If you could read, I did say it was Mango airlines. I phoned 4 times. Only to get a "sorrry the line is busy"
This is only costing me money.
For something that is not my fault!!!
If you could read, I did say it was Mango airlines. I phoned 4 times. Only to get a "sorrry the line is busy"
This is only costing me money.
For something that is not my fault!!!
So, I got a phone call from EDGARS ACCOUNTS DEP. Just after 2 o'clock on the 24th of January 2017. Again the lady told my she will report my issue to customer service. It only shows that everytime I tell the same story and everytime someone at Edgars tells me that they will report it or someone will come back to me, that they are doing absolutely NOTHING to help me as a customer!!!! I wonder what will be next??
So, I got a phone call from EDGARS ACCOUNTS DEP. Just after 2 o'clock on the 24th of January 2017. Again the lady told my she will report my issue to customer service. It only shows that everytime I tell the same story and everytime someone at Edgars tells me that they will report it or someone will come back to me, that they are doing absolutely NOTHING to help me as a customer!!!! I wonder what will be next??