Pathetic service edgars

I received an sms from Edgar's stating that I have been pre-approved for an account and that I should go to any Edgars store with my identity document to complete the app. I went to Edgar's Chatsworth center on Sunday and the service I received there was beyond pathetic. The sales lady whom assisted me had no knowledge on how to open an account or do the application I was pushed around finally to the enquiries at the back of the store who couldn't assist cos they were as always offline.. She got my details down on paper and was said to call me on Monday but..... Still awaiting. Why does Edgar's send misleading messages... My time.. My fuel.. All wasted...