Pathetic service delivery, *********** Call Centre Agents.

Hi I had purchased items from the Edgars online on the 20/7/2020. On the 22/7/ 2020 I had received an SMS stating that my item where on it's way to the Greenstone Store . So I had called the call centre stating that was the incorrect address . A few days later I had received a message stating that my items where at the Greenstone Store ready for collection. I have called call centre several times time' s and my issue still remains unresolved Two weeks ago I had called the call centre and was told that the only thing that can be done was to credit my account and it would reflect within 48 hour . Two weeks later my account has not been credited neither have I received any items. I had called the called centre several time's today, I have been put on hold for extended periods on time , had the call disconnected and given incorrect referral number's.