Pathetic Service

It has been more than 6 months now that I have been struggling to close this account. I have been into the store and explained this story to almost 10 different Employees.

I requested that this account be closed in November and they advised that I should come before 5pm to have it closed, I then left only to find out that 3 days later someone used all my credit I went to your canal walk branch where I was being taken for a joke. they filed a dispute and I requested that they close the account and till today no account has been closed. I was told on Monday that there is an outstanding balance of R600 that accumulated due to hollard which I dont even know has been deducting.

A lady named Adele offered to escalate this matter and close the account and still no email or feedback from her was received.

Please can we have this sorted. Namhla the manager at Canal Walk is aware of this and still nothing has been done.

Porchia ***