Pathetic service

I have paid up my Edgar's account in full on the 30 May 2019 I was promised by Edgar's attorney rep that she will send the settlement letter to transunion, today I wanted to apply for something I get told that this amount still reflects Than call transunion this letter was never sent to transunion nothing was updated To default people that can be done very quickly but to do the right thing and send important letter when promised that does not happen I spoke to Esther Terry from ITCBA It has already been 6 months I expect this to be removed as in yesterday as this is not my fault it is Edgar's ref that all is paid up is *** My Edgar's account is *** Take ownership I have logged a dispute with transunion