Pathetic Service

I made an online order as a gift 4 May. There was a glitch and unfortunately showed no payment was received. I resubmitted payment only to realise that my bank account was debited twice. I tried to contact them, no answer. Eventually i managed to get threw and I was told that on there side only one payment went off and I must dispute with my bank. No reference number or anything was given. I cant dispute a order without a paper trail or confirmation from Edgars. I have emailed them but no response. Today I tried calling them again and guess what the call centres are closed. I cant track my order so, im unsure even if i will receive and i am paying for it twice. TOTALLY PATHETIC SERVICE.