Pathetic service

I went to the branch in BLUE Route and had a terrible experience. The friendly lady I normally deal with in the cosmetic department was not in. I wanted to return a L'Oréal face wash which was literally drying out my skin. The lady I explained my issue to and told her I would like to exchange the product and showed her a picture of how my face looked after using the product. She called her manager, Michelle. Michelle asked me if I have a receipt, I said no but it will reflect on my account and told her I bought it about a month ago. She asked for my cell and iID number because she wanted to look it up on my account. She was gone for 6 -10min. She came back and said it wasn't bought a month ago as I said. Then I asked my carer to check on her phone when the picture was taken because it was taken shortly after I bought it. She couldn't find the picture or her phone was very slow by this time Michelle was getting very irritated. Michelle asked me again are you sure you bought it a month ago, I joked 'gosh time goes by so quickly I can't keep track of the dates' she didn't even smile or acknowledged the 'joke' by now i could see she is ****ed. I asked her can't she check in February month. She came back after (less than 5 min)checking again on the system and said oh she saw I bought it in February. She couldn't see the purchase because I did an exchange the same day. She then told me she also spoke to the L'Oréal consultant and she said the product that was initially purchased was one of the best and it shouldn't be drying my skin. Michelle the manager kept asking me, are you sure you only used this product, I said yes I showed you the picture. I couldn't return it or exchange it because the L'Oréal consultant said it's past the 30day exchange. I am not sure if it's because I am wheelchair bound the manager was getting impatient with me asking me the same question every time.

I am unfortunately in a wheelchair and can't get around as often as I would like to. The staff also being very unprofessional, complaining about their lunch times. Nobody ever asked me, 'ma am is there any thing else we can help you with.' Please Edgars, teach your staff customer service and profesionalism when there are customers around I would also would like to know if that manager actually spoke to a L'Oréal consultant...

The manager also asked me which consultant help me purchase the L'Oréal product. I said I believe shes not here today, she dark of complexion, Christian lady but also wear a scarf around her head. Michelle abruptly told me she's an este lauder consultant and not L'Oréal

Should I do another post for L'Oréal