1 reviews | Active since Nov 2017
Pathetic Service by Cornubia Edgars!
I arrived at Edgars in Cornubia at 18:50 and they close at 19:00. The doors where locked, there was a security gard standing at the door, I asked if I could come in as I need one item. the guard told me no as there are no cashiers. I asked how can that be when your store times show you'll close at 19:00. The security guard responded to me saying, "he is not the manager of the store." So I asked to see the manager of the, by this time it was already 19:54. The guard slowly turned around and walked inside the store with sense of urgency. About 5 minutes had passed and he never returned the door. Another security guard came to door, I asked him to call the manager of the store. He agreed and walked into the store. Also never returning. This behavior is uncalled for. Edgars is a huge chain store, they make so much of business on a daily basis and it does not give them a right to treat their customers in any manner, I don't know if these guards even called the manger or they did and the manager just didn't care to come, but I waited minutes outside the store. I am absolutely disgusted by the service I received. You are not allowed to close your doors to the public before your closing time.
Regards Dissatisfied Customer Shashmika
We have escalated the complaint to the Edgars Cornubia management to address as our valued customer is not happy that the store was closed earlier than the stated operating hours and the security personnel and the manger in store were very unhelpful.. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Cornubia management to address as our valued customer is not happy that the store was closed earlier than the stated operating hours and the security personnel and the manger in store were very unhelpful.. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
