1 reviews | Active since Apr 2015
Pathetic Service
Made an online shopping on the 1 May 2020, my order was delivered 11 June 2020 with half of the items I ordered out of stock. I immediately send an email to ask how am I going to be refunded as I don't have an account and was told it will be by how I made the payment which was via credit card. On the 13 June 2020 I contacted online Customer Care to ask if i can go to any store for the items that I dind't receive and was informed i can choose my nearest store and pick up whatever I didn't receive Joyce was the person who took my call. There I was in the store picked up my items, oh needless to say that before I did that I showed the consultant on the floor my invoice and she said shop what you want and go to Customer Service for assistance. At the Customer Services am told that what i was advised was wrong as Online refunds are processed immediately when the order gets dispatched. I have been waiting as the said 3-5 working days before the refund will be reflect into my account. On the 19 June I receive a call asking for the SKU items that were out of stock indicating that she is working on my refund. Today 1 July 2020 am still waiting, the online Customer Care dont have an update of my refund, have been holding on the call now for 25.36 minutes for my money which I now want with interest for 2 months.
Thank you for the respond but there is still an outstanding balance due to me of R2,259. I explained this to the lady that called me on the 19th June that my total order paid was R5,758.45. The order received on the 11 June was for R2,949.30. That makes a total credit due to me of R2,809,15. Why are you separating the credit and when is the R2,259.30 expected to be paid into my account?
Thank you for the respond but there is still an outstanding balance due to me of R2,259. I explained this to the lady that called me on the 19th June that my total order paid was R5,758.45. The order received on the 11 June was for R2,949.30. That makes a total credit due to me of R2,809,15. Why are you separating the credit and when is the R2,259.30 expected to be paid into my account?