Pathetic Service @ Lakeside Mall Edgars

Good day.

I am appalled at the service I received today at Lakeside Mall Edgars. I got to the store at 9am. The store was NOT yet open, despite the fact that the trading hours are from 9am.

That was not the issue though. I waited patiently for the store to open it's doors. When the store was opened, I went to the till points downstairs to pay my husband's Edgars account. Firstly there were no staff at the till points when I got there. Waited for 5 minutes till a cashier came.

I was second in the queue. When it was my chance to be served, I asked what the installment was for the account & I was told that I needed to go upstairs to be assisted as their systems were not on yet.

So I made my way upstairs & there was NOT EVEN 1 CASHIER AT THE TILL POINTS UPSTAIRS.

I saw a lady there so I asked her what was going on as I was told to come upstairs to be assisted.

I was already fuming by then.

She takes me to another till point where I can't be helped as the cashier there was still counting cash for the till point. I mean really. They should have been ready to serve customers by then as the store opens at 9am.

Anyways I asked to see the Manager. The manager was NOT very impressed with me as I was making a scene now. He accused me of lying. I then called the lady that was upstairs to be my proof of what actually happened.

I AM STILL VERY UPSET AS THE MANAGER OF THE LAKESIDE MALL EDGARS DID NOT SOLVE MY PROBLEM & I DIDN'T EVEN GET AN APOLOGY FROM HIM.

I don't think he is fit to be a manager of a store. He didn't even ask me to calm down & explain what happened.

I was going to buy boys clothing from the store but I was soooo upset that I went back downstairs, paid the account & left the store.

I already closed my account at Edgars because interest was going to be charged on my account.

As soon as I got back I explained to my husband what had happened & advised him that as soon as his account is paid up he needs to also close his account because the service is pathetic.