1 reviews | Active since Apr 2014
Pathetic service at Greenacres
<p>Good morning, yesterday i send my son to make a payment on my Jet stores account to bring my account back up to date. He paid with my ID number at Greenacres Port elizabeth. This stupid lady puts the payment on my mothers account and now it can't be reversed. Edgars on Greenacres are covering this ladies mistake and saying they cannot move the funds to my account. This is clearly not our mistake as my son gave my Id number not my mothers Id number. My son said she went to a computer entered my id number and came back asking for my intials. He said it's E Camfer. She went back to the computer and wrote my moms account number down. When she accessed my moms account couldn't she it's S camfer? Now Edgars are covering their employees mistakes. I phoned the manager she was clearly no help at all. If i knew she wouldn't assist i would have come to hellopeter. Sort this out i don't care how you will put that R800.00 on my account but i want it on my account. And we will never visit the Greenacres store ever again. And this other lady has some never telling my son that he has to tell my mother who is pensioner to give my R800.00 back and i have to pay it back to Jet. Who the **** is she to say that? I'm sure everything is on camera. Edgars does not want to take responsibility for their mistakes!</p>
We have escalated the complaint to the Edgars Green acres management to address as our valued customer is not happy that you were not assisted properly when making account payments in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Green acres management to address as our valued customer is not happy that you were not assisted properly when making account payments in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
