Pathetic service at Edgars Pavilion

I am absolutely perturbed by the horrible service that I received in Edgars at Pavilion- or lack thereof. I went in today, during peak business hours (3pm) to look for a watch. I went into the jewelry section and there was only one shop assistant and she was manning the till. She was obviously inundated with work, but there was no one else in the jewelry and watch section to help. I wanted to purchase a watch so I waited for over ten minutes for someone to come and unlock the watch cabinet so I could have a look at the watch but no one did. I asked another shop assistant for help and they referred me to the extremely busy lady at the till, who was not only manning the till but helping other customers with clothes as well. She assured me that she would come and help us, but upon waiting a further ten minutes, I gave up, left the store and purchased a watch from else where. This is extremely unprofessional, for such a huge company like Edgars to be understaffed on a Saturday.