Pathetic service at Edgar’s blue route and canal walk branch

The absolute worst experience this far from both Blue Route and Canal walk Branch.

I bought quite a few items on their 3 for 2 sale in Canal walk before Christmas (as gifts) and there was a t shirt that I needed to return as it was too small. I brought the slip I had and the T shirt to the Blue Route branch as it was closest to me.

Met with a cashier who was clearly still in training and sat staring at the slip before calling the Manager Pamela to assist with the exchange/refund scenario.

Pamela then informed me that she cannot take the one t shirt back as it showed returned on the system. I however still have the t shirt with me - so how it that possible.

We stood in the blue route branch struggling to get hold of canal walk branch to find out what. Which is astounding to me as each branch should easily be able to get hold of the other.

As a 29week pregnant woman, I couldn’t stand and wait for much longer and left to sit and wait by the shoe section. And hour passed and still nothing.

Pamela then called the senior manager for assistance (I can’t recall the name) and he tried to assist to , took my number and told me he will call me later in the day and so will canal walk.

I do need to say that even blue route called me twice to keep me updated on the lack of service from canal walk as they didn’t call as promised.

Up until today I still haven’t received feedback on a R300 top which I would like to return.

1. Why is Edgar’s including their customer in their in house arguments regarding lack of communication- just sort the customer out and fight the battles in the background.

2. Why let a pregnant woman stand and wait for an hour with still no outcome on a R300 top?

3. Why do I, as the customer, wait for reasons behind canal walks mistake? Could I have not just received my refund to my account and be gone? And the reasons be discussed among the two branches.

4. Would it really damage the business of Edgar’s to sort out a customer that has been a member of Edgar’s for countless years?