Pathetic service as usual

<p>On Sa****ay 21 May 2016, I went into Edgars Cradlestone to close my deceased wife’s account.</p> <p>She passed away on the 12th of May 2016. </p> <p> </p> <p>First off, there was no person available at the credit office, and I was directed to one of the till points, manned by 2 people in the whole store.</p> <p> </p> <p>I asked for a manager to assis. but all I got was till operator to help. He went back to the credit office, and logged the request at Head Office (copies of the death certificate, account details etc. where also sent through).</p> <p> </p> <p>I was told “that there is no one at head office to help me today”, but someone would contact me on Monday to let me know that the account is closed.</p> <p> </p> <p>On checking the account online, I see nothing has been done.</p> <p> </p> <p>Please sort this out ASAP!</p> <p> </p>